Frequently Asked Questions
White Glove Transportation Services offers executive sedans, SUVs, and Sprinter vans, and arranges minibuses and charter buses through transportation partners. Sedans carry up to two passengers; for three or more, request an SUV or larger vehicle. Tell us your passenger count, suitcase sizes, and any oversized bags so we can confirm a suitable vehicle.
Each passenger may bring one standard suitcase and one carry-on, provided everything fits safely within the vehicle’s listed limits. Oversized or extra bags may require a larger vehicle. View vehicle options.
Your price depends on the vehicle, route, date, schedule, and requested services. For an accurate quote, include your pickup and drop-off addresses, passenger count, luggage, and any stops.
For hourly service, billed time runs from departure from the dispatch base stated in your quote until return after your final drop-off. Travel to you, service time, and travel back are combined and rounded up once to the next whole hour, subject to the vehicle minimum. Your quote shows estimated travel time.
Request a trip quote and review waiting and extra-time policies.
Use our quote form or call 404-832-5668. Provide your pickup date and time, addresses, passenger count, luggage, and flight number for an airport arrival.
If you are booking for a client, colleague, or family member, include both your contact details and the traveler’s working mobile number. White Glove Transportation Services will use those details to coordinate the ride. Review your confirmation for the pickup plan, vehicle, price, and payment requirements.
Your chauffeur will call or text to confirm the meeting point for your terminal. Curbside pickup is standard. You can request an inside meet-and-greet with a name sign, luggage assistance, and an escort to your vehicle when booking; an additional fee applies. Provide your flight number and a working mobile number so we can coordinate your arrival.
Confirm whether your flight arrives at the domestic or international terminal. Learn about ATL airport car service.
Yes. White Glove Transportation Services provides prearranged private aviation pickups at DeKalb Peachtree Airport (PDK), Fulton County Airport, also known as Charlie Brown Field (FTY), Cobb County International Airport at McCollum Field (RYY), and Newnan Coweta County Airport (CCO). Ask about other private airports beyond Greater Atlanta Metro.
The aircraft tail number is required for private flight pickups. Also provide the airport and FBO name, arrival time, passenger count, luggage, and a working contact number. Tarmac pickup at private airports requires prior arrangements and airport or FBO permission.
We also coordinate ground transportation for Signature Aviation at ATL and PS ATL. For PS ATL, share your commercial flight details and the pickup instructions provided by PS. Confirm the meeting point before travel.
Yes. Request a car seat or booster when booking and tell us your child’s age, height, and weight. Seats are available in SUVs and suitable larger vehicles after we confirm availability; they cannot be installed in our sedans, including seats you bring. Each seat provided by White Glove Transportation Services costs $30 each way. The accompanying parent or guardian installs the seat and buckles the child in, following the seat and vehicle instructions. The trip cannot begin until the child is properly secured; the chauffeur retains safety responsibilities.
Yes. White Glove Transportation Services arranges airport transfers, meeting transportation, and group rides for conferences, weddings, and private events. Share the passenger count, pickup addresses, venue entrances, stops, and schedule. For destinations such as the Georgia World Congress Center or hotels in Buckhead and Midtown, those details help us plan vehicle needs and pickup times. Corporate billing is available for business and team travel.
For a minibus, charter bus, or multiple vehicles, request a quote so we can confirm availability and arrangements with our transportation partners. Explore corporate transportation.
Sedans and SUVs: Cancel at least 24 hours before scheduled pickup for a full refund. For later cancellations or no-shows, the full trip price is due.
Vehicles with 14 or more passenger seats: Book more than 14 days before pickup with a 30% nonrefundable deposit; the remaining 70% is due no later than 14 calendar days before pickup. Book 14 days or less before pickup and full payment is due when booking. The rule uses vehicle capacity, not the number of passengers riding.
If you cancel more than 14 days before pickup, the deposit is retained and payments above it are refunded. At 14 days or less, or for a no-show, the full price of each canceled vehicle is due, less payments already made. A missed balance deadline has a separate rule: the reservation is canceled, the deposit is retained, and the vehicle is released.
Text 404-832-5668 or email [email protected] with your name, pickup date, and the trips or vehicles to cancel. Deadlines use local time at the pickup location. Read the full payment, cancellation, and refund policy.
Same-day rides depend on vehicle and chauffeur availability. Call 404-832-5668 with your pickup location, destination, time, and passenger count so we can check.
Advance booking gives us more time to arrange your vehicle and any child seats or group requirements. A submitted request does not guarantee availability; wait for confirmation from White Glove Transportation Services.
We monitor your flight to help coordinate pickup. Let us know about flight-number changes, cancellations, or delays after landing. Domestic arrivals include 30 minutes of waiting and international arrivals include 45 minutes, starting at actual gate arrival or when the chauffeur is ready, whichever is later. Additional waiting costs $30 per vehicle for each 15 minutes or part of 15 minutes. Stay in touch if you need more time.
If we cannot reach you, the no-show policy includes contact attempts and response deadlines. The full booked trip price is due for a no-show, less payments already made, with no separate waiting fee added. Read the full waiting and no-show policy.
White Glove Transportation Services serves Greater Atlanta Metro, including Atlanta, Decatur, Buckhead, Midtown, Sandy Springs, Dunwoody, Alpharetta, Roswell, and other surrounding communities for airport rides, business travel, and private trips.
We also arrange longer-distance trips within Georgia, including Savannah, Macon, Augusta, Athens, and Columbus. See our service areas and share your exact pickup and destination addresses when requesting a quote.