The following cancellation, payment, and refund policy matches our MOOVS booking terms.

CANCELLATIONS AND PAYMENTS

SEDANS AND SUVS
Cancel at least 24 hours before your scheduled pickup for a full refund. If you cancel less than 24 hours before pickup, or do not show up, the full trip price is due.

VEHICLES WITH 14 OR MORE PASSENGER SEATS
This includes 14-passenger Sprinters, minibuses and charter buses. The rule is based on the vehicle's passenger capacity, not how many people ride.

PAYMENT DEADLINES
- Book more than 14 days before pickup: pay a 30% nonrefundable deposit when you book. We do not hold the vehicle until the deposit is paid.
- Pay the remaining 70% no later than 14 calendar days before the scheduled pickup time.
- Book 14 days or less before pickup: pay 100% when you book. We do not hold the vehicle until full payment is received.
Calendar days include Saturdays, Sundays and holidays. These are not business days. Deadlines use the local time at the pickup location.

IF THE BALANCE IS NOT PAID ON TIME
If the remaining 70% is not paid by the 14-day deadline, your reservation will be canceled. You lose the 30% deposit, and the vehicle is released for other bookings. A late payment does not restore your reservation unless we confirm it in writing.

IF YOU CANCEL
- More than 14 days before pickup: you lose the 30% deposit. Any amount paid above the deposit will be refunded.
- 14 days or less before pickup, or a no-show: the full price of each canceled vehicle is due.
The deposit is part of the total price, not an extra fee. All payments already made count toward what you owe. There is no separate $150 cancellation fee.
If we cancel solely because your balance was not paid by the deadline, the missed-payment rule above applies.

HOW TO CANCEL
Text 404-832-5668 or email [email protected]. Include your name, pickup date and a clear request to cancel. Tell us which trips or vehicles you are canceling.
Your cancellation time is when your message reaches us, not when we reply. We will send written confirmation. If you do not receive confirmation, contact us again. A missed call, dropped call or message that does not reach us does not cancel your trip. If we accept a cancellation by phone, we will send written confirmation.
All deadlines use the scheduled pickup time and the local time at the pickup location. Days mean calendar days, including weekends and holidays.

EMERGENCIES
Contact us as soon as possible. We review exceptions individually. An exception is not guaranteed.

PAYMENTS AND QUESTIONS
A credit card is required to reserve your trip. For sedan and SUV trips, the card may be charged before travel, usually during the week of your trip. Group-vehicle payment deadlines are listed above.
For billing questions, email [email protected].

Read our full transportation terms, including waiting, no-shows, hourly service, and vehicle policies.